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Join us June 6th at 1 PM EDT as our panel explores how making the shift from a top- to bottom-line front office require changes across your business
Challenge The US economy is in the middle of a seismic shift, moving away from more than a decade of low interest rates and tech-drive hypergrowth. Changing market conditions are driving the emphasis in the front office from growth at any cost to a renewed focus on profitability and CSAT. Targeted investments in technology can provide a force multiplier to firms’ existing people, fueling growth without adding headcount. Opportunity Recessions present challenges. But companies that invest in customer relationships during tough times typically gain market share when the economy recovers. Focusing on service channels and operations can not only drive down operating costs, it can also open new revenue opportunities. Contact Center
Field
Management
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